At Paddy Power Malaysia, your privacy is not merely a legal obligation — it is a responsibility we take seriously across every aspect of our operations. This page clearly explains what data we collect, why we need it, how we use it, and your rights in relation to that data.
Before reading the full policy, here is a summary of the most important things you need to know about how Paddy Power Malaysia manages your data.
All data you submit to us — including personal information and payment details — is protected by 256-bit SSL encryption, the same standard used by online banking in Malaysia.
Paddy Power does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data is used solely for the operation of your own account.
You have the right to access, correct, transfer, or request the deletion of your personal data at any time. All requests are handled within 30 days by our privacy team.
Your data is stored on servers protected by strict access controls. Only staff who require access to data in order to perform their duties are permitted — and they are bound by confidentiality agreements.
We use cookies to enhance your experience on the platform. You can manage your cookie settings at any time through your browser preferences — without affecting the platform's core functionality.
Paddy Power Malaysia operates in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. All our data collection and processing practices are designed to comply with applicable Malaysian data protection law.
By using the Paddy Power Malaysia, you agree to the data collection and usage practices described in this Privacy Policy. This Policy forms part of Terms & Conditions ours and should be read together with that document.
This Privacy Policy ("Policy") describes how Paddy Power Malaysia ("we", "Platform") collects, uses, discloses, and protects your personal information when you use the paddypower-app.com website and all related services.
This Policy applies to all users of our platform — whether you are simply browsing our website without registering, an active registered member, or a former member whose account has been closed. The scope of this Policy covers all personal data we process in connection with the operation of our platform in Malaysia.
We operate in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010, the principal legislation governing the processing of personal data for commercial purposes in Malaysia. As a data controller, Paddy Power is responsible for ensuring that the personal data we hold is processed lawfully, fairly, and transparently.
If you have any questions about this Policy or how we handle your data, please contact us at support@paddypower-app.com. We are committed to responding to all privacy enquiries within 5 working days.
Paddy Power only collects personal data that is strictly necessary to provide our services to you. Below are the categories of data we collect, along with their sources:
| Data Categories | Sample Data | Source |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad number | Provided by you during registration |
| Contact Data | Email address, Malaysian phone number | Provided by you during registration |
| Account Data | Username, login history, account settings | Automatically generated |
| Financial Data | Deposit/withdrawal records, payment methods (Touch 'n Go, DuitNow, FPX) | Recorded at the time of transaction |
| Gaming Data | Betting history, casino game records, wins/losses | Recorded automatically |
| Technical Data | IP address, device type, browser, operating system | Collected automatically during use |
| Cookie Data | Website preferences, login sessions, analytics data | Collected via browser cookies |
| Communications Data | Live chat records, support emails, feedback | Recorded during support interactions |
We do not collect sensitive data such as health information, biometric data, religious beliefs, or political views. Should there ever be a need to collect additional data beyond what is listed above, we will obtain your explicit consent beforehand.
The personal data we collect is used solely for the following purposes. We do not use your data for any other purpose without first obtaining your consent:
If you no longer wish to receive promotional emails and offers from Paddy Power, you may unsubscribe at any time via the "Unsubscribe" link in any promotional email we send, or by updating your communication preferences in your account settings. This will not affect important transactional emails related to your account.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, Paddy Power processes your personal data on a valid legal basis. Depending on the purpose of processing, the bases we rely on are:
If you would like to know the specific legal basis that applies to any particular data processing activity, please contact us at support@paddypower-app.com.
Paddy Power Malaysia does not sell, rent, or trade your personal data to third parties for their own marketing purposes. This is a commitment we uphold without exception.
However, in the course of our operations, there are specific situations where we need to share your data with selected third parties:
All third parties that receive your data are bound by strict data processing agreements. They are permitted to use your data only for the specific agreed purposes and must protect it to a standard at least equivalent to our own.
In certain situations, your personal data may be processed or stored outside Malaysia — particularly when we use technology solution providers or game providers that operate on a global basis.
When international data transfers occur, Paddy Power ensuring that adequate protections are in place through:
If you would like to know more about the specific protections we apply to international data transfers, please contact us at support@paddypower-app.com.
Paddy Power Malaysia implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
All data in transit between your device and our servers is encrypted using TLS 1.3 with AES-256 encryption — the highest industry standard currently available.
Sensitive data stored in our databases — including passwords and financial details — is encrypted using irreversible hashing algorithms.
Access to members' personal data is restricted on a "need-to-know" basis — only staff who genuinely require access to that data in order to carry out their duties are permitted to do so.
Our automated monitoring system continuously watches for abnormal activity, unauthorised access attempts, and signs of data breaches — with real-time alerts sent directly to our security team.
While we implement comprehensive security measures, no online system can be guaranteed 100% secure. You also play an important role in keeping your account safe — protect the confidentiality of your password, enable two-factor authentication, and ensure the devices you use are free from malware. If you suspect any suspicious activity, contact us immediately.
Paddy Power does not retain your personal data for longer than is necessary for the purpose for which it was collected, or longer than is required under Malaysian law.
| Data Categories | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of the active account | Required for account operations |
| Transaction Records | 7 years after the transaction | Malaysian financial legal requirements |
| KYC/Verification Data | 7 years after account closure | AML and legal requirements |
| Game Records | 3 years after the date of play | Dispute resolution & audit |
| Communication Logs | 2 years | Complaint resolution & improvement |
| Cookie Data | Up to 13 months | User experience enhancement |
Once the applicable retention period has elapsed, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account deletion before the legal retention period has expired, we will restrict access to that data even where full deletion cannot be carried out until our legal obligations have been met.
Platform Paddy Power Malaysia uses cookies and similar tracking technologies to enhance your experience and ensure certain platform features function correctly.
Types of cookies we use:
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the full functionality of some platform features. Instructions for managing cookies can be found in your browser's settings menu (Chrome, Firefox, Safari, or Edge).
Paddy Power does not use third-party cookies for targeted advertising or to track your activity across other websites. Our cookies operate exclusively within the context of our own platform.
As a data subject under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data we hold about you. Paddy Power committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. We will provide it in a readable format within 30 days.
If your data is inaccurate or incomplete, you have the right to request a correction. You may also update most profile information directly from your account settings.
You may request the deletion of your personal data under certain circumstances. This right is subject to our legal obligations to retain certain data for specified periods.
In certain circumstances, you may request that we restrict the processing of your data — for example, while we verify its accuracy or assess your objection to processing.
You may request the data you have provided to us in a structured, machine-readable format, for transfer to another service provider of your choice.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.
To exercise any of the rights above, please contact us at support@paddypower-app.com with the subject line "Privacy Rights Request" and specify the right you wish to exercise. We will respond within 30 days of receiving your request. In complex cases, this period may be extended by up to 60 days, with prior notice to you.
Identity verification may be required before we process your privacy rights request — this is to protect your data from unauthorised requests.
Platform Paddy Power Malaysia is intended for individuals aged 18 and above only. We do not knowingly collect or process personal data of children under the age of 18.
If you are a parent or guardian and believe your underage child has registered on our platform without authorisation, please contact us immediately at support@paddypower-app.com. We will investigate and close the account, and remove all associated data promptly once the case has been verified.
We implement measures including date-of-birth verification at registration and ongoing monitoring to detect any accounts that may belong to underage individuals. Child protection is our top priority.
Platform Paddy Power Malaysia may contain links to third-party websites in certain contexts — for example, links to payment providers. This Privacy Policy does not apply to those third-party websites.
We encourage you to read the privacy policy of every website you visit, especially before submitting any personal information. Paddy Power is not responsible for the privacy practices of websites outside our control.
Paddy Power Malaysia reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or changes to the services we offer.
When material changes are made to this Policy, we will:
Continued use of the platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes made, you may close your account before they take effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we manage your personal data.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Paddy Power Malaysia handles your personal data, we are here to listen and help.
If you are dissatisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the statutory authority responsible for personal data protection in Malaysia.
In today's digital age, online privacy is an increasingly serious concern for Malaysians. We have all heard stories of data being sold, accounts being hacked, or phone numbers suddenly appearing on scam lists after signing up on a platform. At Paddy Power, we understand these concerns — and that is exactly why we take a different approach.
For us, privacy is not simply a box to tick on a compliance checklist. It is part of the trust you place in us when you register and deposit your money. That trust is something we do not take lightly.
When you deposit funds via Touch 'n Go or DuitNow to bet on an EPL match or spin your favourite slots, you are trusting us with sensitive financial information. When you register with your name and Malaysian phone number, you are trusting us to keep it safe. We take that responsibility seriously.
Here's why Paddy Power does not operate a business model that relies on third-party advertising requiring us to share user data. Our business model is straightforward — you use our services, we deliver the best possible experience, and we keep the platform safe and fair for everyone. There is no need to sell your data to advertisers or data brokers.
Compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 is not merely a legal obligation for us — it is our minimum standard. We actively strive to go beyond what the law requires across many aspects of our privacy practices, because we believe Malaysian players deserve a higher level of protection than legislation alone mandates.
If you have any questions not addressed on this page, or would like to discuss how we handle your data in greater detail, do not hesitate to get in touch. Our support team is available in both Bahasa Melayu and English, 24 hours a day, 7 days a week.
Register a free account at Paddy Power Malaysia today — a secure, transparent platform that respects your privacy. Deposit easily via Touch 'n Go, DuitNow, or GrabPay in under 30 seconds.